The car or bike will be handed over to the same person whose name and photo were provided during the car hire in Tirunelveli booking process. We will verify your documents before giving you the vehicle.
We deliver and pick up vehicles between 8 AM and 9 PM. If you need a car earlier or later, an extra charge will apply. Please let us know in advance if you require special timing.
If the vehicle you rented breaks down, we will arrange a replacement if available. If not, your booking will be canceled, and we will refund the amount paid.
You are responsible for any damages caused to the rental car during your rental period. Please take good care of the vehicle and report any issues immediately.
Once you book your car rental, you can't change the plan. So, make sure you pick the right one before you confirm your reservation.
Before you leave, check the vehicle's condition, including the odometer and fuel level. Take pictures if necessary, so we both agree on the car's condition at the time of pick-up.
You must show your original government ID and valid driver’s license when picking up the vehicle. If you don't provide these documents, we won’t give you the car, and a 100% cancellation fee will apply.
If you find any problems with the vehicle within the first 40 kilometers or 2 hours of driving, inform us right away. After that, any issues will be considered as occurring while you were using the car.
If you exceed the kilometer limit of your rental, extra charges will apply. The charges depend on the car model you’ve rented, so be sure to check the details.
You are responsible for paying any highway tolls. Our cars are equipped with Fast-Tag, and toll charges will be billed to you after your rental period.
Please inform us at least 1 hour before returning the vehicle. This helps us ensure a smooth return process and avoid last-minute issues.
If you return the car with less fuel than it had at the time of delivery, a ₹500 refueling fee will apply, along with the actual fuel cost to top it up.
In case of an accident or damage caused by you, you will be responsible for towing and impounding charges. If the vehicle breaks down due to technical issues, we will handle the towing costs.
The maximum speed allowed in our rental cars is 80 km/h. If you exceed this speed limit, a ₹500 fine will be charged.
Drinking and driving is strictly prohibited. If alcohol is consumed inside the vehicle, a ₹5000 fine will apply, and we may terminate the rental without refund.
The car should be returned clean, just like when it was handed over to you. A cleaning fee will be charged if the car is returned dirty or messy.